FAQs

When will my order be shipped?

 All Unit are Preorder unless stated otherwise. Preorders take a minimum of 10 days not including the weekend and a maximum of 20 days. Please note that colored unit will last 3+ days longer.

Where is my tracking number?

Once your order has been shipped, you can locate and track your package via your email.
Please note : We are not responsible for delays due to incorrect shipping information. Please double check your information. Once USPS has your order Kayla’s Krowns is NOT responsible for ANY lost or stolen, damaged packages.  Once it has been shipped, USPS is responsible, in the event an issue occurs you will contact them directly.

How do I take care of my unit?

Our units can last for 2+ years with proper maintenance. Wash the hair after usage and store in a safe place for the next wear. 
Comb the unit tip to root.